Receptionist

Pay: $20.00 - $24.00 per hour

Job Type: Full-time

JOB DESCRIPTION

We are seeking a Front Desk Receptionist to join our growing team at our Menlo Park, California location. The successful candidate will be an upbeat problem-solver with active-listening and superb customer service skills, exhibiting a compassionate and welcoming spirit via phone and in-person. The Front Desk Receptionist will be able to adapt quickly to unforeseen changes with positivity, patience, and efficiency, supporting clients and fellow team members with care and the highest level of attentiveness.

RESPONSIBILITIES

• Enthusiastically answer and return phone calls and emails, serving as the first point-of-contact and front-line problem-solver for clients and others

• Warmly greet and extend hospitality to clients, visitors, and others as each person enters the practice

• Professionally field and answer questions, directing to the appropriate party as needed for resolution

• Pleasantly and accurately check patients in upon arrival and out upon discharge

• Efficiently schedule appointments and follow ups

• Notifying appropriate staff of patient arrivals, messages, and emergencies

• Serve as communication liaison between veterinarians and clients

• Assist with the process and completion of lab requests/shipments

• Assist with patient admission and discharge processes

• Assist with dispensing pharmaceuticals to clients stopping by

• Assist with entering and reviewing billing invoices

• Assist with transcribing notes into medical records for doctors

• Assist with the processing of health certificates

• Create an inviting atmosphere in the reception area, maintaining visual appeal and cleanliness

• Utilize practice computer systems and programs to document and update medical records accurately and efficiently

• Other duties as assigned

QUALIFICATIONS

• High School Diploma or GED equivalent with 3+ years full time administrative experience

• Excellent interpersonal skills with ability to build and maintain relationships internally and externally

• Superb organizational skills that reflect proven ability to multi-task and own the details

• Tech-savvy, adaptable to new software and programs

• Must have professional or personal horse/equine experience

• Previous Customer Service Experience

• Resourceful and collaborative team-player

• Ability to maintain confidentiality

• Proficient in Microsoft Office

ABILITIES

• Language Ability:  Ability to read, analyze, and interpret general technical procedures. Ability to write/document technical information and general correspondence. Ability to effectively present information and respond to questions from doctors, other staff, and clients.

• Math Ability: Ability to calculate figures and amounts such as proportions, percentages, and volume. Ability to apply simple math formulas.

• Reasoning Ability:  to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Computer Skills: To perform this job successfully, an individual should have intermediate computer software knowledge and keyboarding skills.

WORK ENVIRONMENT

The work environment/conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Majority of time is spent in the office area, but some also out in the barns of the hospital.

• Limited exposure to blood, body fluids, or tissues.

At Steinbeck-Peninsula Equine Clinics, our core values focus on consideration for our clients, colleagues, and fellow team members. We cultivate collaboration by clearly communicating with clients, caregivers, and colleagues, respecting referring veterinarians and encouraging our own team members to engage in dialogue that fosters professional growth and personal work-life balance. We are fueled by and embody compassion in every interaction with our equine patients, as well as with all the people concerned and invested in their wellbeing.