Receptionist/Pharmacy Coordinator

We are seeking a Receptionist/Pharmacy Coordinator to join our growing team at our Menlo Park, California, location. The successful candidate will be an upbeat problem-solver with active-listening and superb customer service skills, exhibiting a compassionate and welcoming spirit via phone and in-person. The Receptionist/Pharmacy Coordinator will be able to adapt quickly to unforeseen changes with positivity, patience, and efficiency, supporting clients and fellow team members with care and the highest level of attentiveness.

RESPONSIBILITIES:

• Enthusiastically answer and return phone calls and emails, serving as the first point-of-contact and front-line problem-solver for clients and others

• Warmly greet and extend hospitality to clients, visitors, and others as each person enters the practice

• Professionally field and answer questions, directing to the appropriate party as needed for resolution

• Pleasantly and accurately check patients in upon arrival and out upon discharge

• Notify appropriate staff of patient arrivals, messages, and emergencies

• Serve as communication liaison between veterinarians and clients

• Assist with the process and completion of lab requests/shipments

• Assist with patient admission and discharge processes

• Assist with dispensing pharmaceuticals to clients stopping by

• Assist with entering and reviewing billing invoices

• Assist with transcribing notes into medical records for doctors

• Assist with the processing of health certificates

• Create an inviting atmosphere in the reception area, maintaining visual appeal and cleanliness

  
  

• Utilize practice computer systems and programs to document and update medical records accurately and efficiently

• Responsible for weekly and quarterly Inventory counts

  
  

• Maintain accurate inventory in HVMS system

• Order supplies and medications for pharmacy and clinic

• Maintain appropriate stock inventory levels in pharmacy

• Manage and maintain order and cleanliness in pharmacy area

• Other duties as assigned

QUALIFICATIONS

• High School Diploma or GED equivalent with 3+ years full time administrative experience

• Excellent interpersonal skills with ability to build and maintain relationships internally and externally

• Superb organizational skills that reflect proven ability to multi-task and own the details

• Tech-savvy, adaptable to new software and programs

• Resourceful and collaborative team-player

• Ability to maintain confidentiality

• Proficient in Microsoft Office

  
  

• Language Ability — Ability to read, analyze, and interpret general technical procedures. Ability to write/document technical information and general correspondence. Ability to effectively present information and respond to questions from doctors, other staff, and clients.

• Math Ability — Ability to calculate figures and amounts such as proportions, percentages, and volume. Ability to apply simple math formulas.

• Reasoning Ability — Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Computer Skills — To perform this job successfully, an individual should have intermediate computer software knowledge and keyboarding skills.

EXPECTATIONS

• To treat other people with respect and consideration regardless of their status or position.

• To be dependable and punctual on working hours scheduled and to be willing to stay beyond scheduled hours if needed.

• To be a self-starter and take the required initiative to perform all tasks successfully.

• To obtain required knowledge and skills relevant to the job responsibilities.

• To promote continuous quality of service improvements.

• To maintain confidentiality with regards to client, doctor, and patient information.

• To conduct oneself professionally as a representative of Avanti Equine Veterinary Partners, and its network Practices, refraining from inappropriate language and behavior.

• To constructively communicate progress, problems or other issues requiring attention to the Operations Manager.

• To offer solutions and demonstrate a positive attitude when dealing with clients, supervisors, doctors, owners, and other team members.

• To maintain a professional appearance and a courteous attitude.

• To contribute to the overall team by utilizing your skills and knowledge to achieve performance excellence.

WORK ENVIRONMENT

The work environment/conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Majority of time is spent in the office area, but some also out in the barns of the hospital.

• Limited exposure to blood, body fluids, or tissues.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit for long periods of time; walk and stand regularly.

• Able to speak frequently.

• Repetitive use of hands and fingers.

• Must be able to sit in front of a computer for long periods of time.

• Must be able to physically operate the equipment used for the job.

• Physical demand requirements are in keeping of those for sedentary work.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

DETAILS/BENEFITS

• Full-time, hourly position — $20-$26 per hour

• Paid vacation and holidays

• Health, dental, vision, life, and disability insurance

• 401(k) with company match and more!