April 4, 2020: Health & Safety News
Important New COVID-19 Protocols
Steinbeck Peninsula Equine Clinics will continue to operate as an “essential business,” as designated by the State of California “shelter in place.”
As always, our hospitals, outpatient clinics and mobile veterinarians are available 24/7/365 for emergencies and the equine health care services you need. We are employing new and continuously evolving procedures to ensure the health and well-being of our clients, veterinarians and staff, and community.
We would like to make you aware of our new protocols following CDC and American Veterinary Medical Association (AVMA) recommendations, and request your cooperation as we continue to provide health care services to your horse(s):
1. The front office will be closed to clients. Please call the front desk at (650) 854-3162 in Menlo Park or (831) 455-1808 in Salinas upon arrival to the hospital to check in and unload your horse. A staff member will meet you at your vehicle to take your horse to the exam area.
2. Clients are no longer permitted in exam stalls. Please remain at your vehicle during exams. A veterinarian will discuss the exam with you at your vehicle or by phone following exams.
3. Please call the front desk for payment information. We have the ability to email receipts and invoices directly to you.
4. Clients are not allowed into any of the barns. Currently visitation of hospitalized horses will be on a strict schedule.
5. During ambulatory calls, feel free to remain in your home during the call. If your presence is necessary, please limit to only one person present at the exam and abide by social distancing guidelines.
6. When you are picking up medication or dropping off samples, please call our office as we have dedicated a location at our facility to minimize unnecessary personnel contact.
7. Please inform our receptionist if you have recently been ill or traveled internationally. You may be asked to have someone else haul your horse or be present at farm calls.
8. Please respect CDC social distancing recommendations. Try to stay 6 feet away from people as much as possible and avoid shaking hands.
9. While we are always available to perform emergency surgeries, in an effort to conserve personal protective equipment (gloves, gowns and masks) we are postponing some elective surgical procedures. Please call us for more information.
As more information on COVID-19 evolves, we will keep you informed of any changes we implement in order to safely continue to provide veterinary health care services at a high level.
The Steinbeck Peninsula Equine Clinics team is honored to serve in a community that exhibits such compassion and care for one another during this unprecedented time.
Thank you for your understanding and support!
We hope you and all your loved ones remain safe and healthy as we work together during this COVID-19 pandemic.